embassy suites shuttle to pechanga casino

It’s a nice resort but I feel like if you’re not a club member the guest service is completely absent. I had to wait there for 20 minutes because despite having 2 registers two people couldn’t be in the system st the same time even though it’s 2019 and cars are electric 🤷🏽‍♀️ I finally spoke to an admin and they decided to waive our drink minimum which didn’t matter because we didn’t $100 on drinking anyway. I had to then go back to the desk to return the sunscreen I purchased since the proper reservation comes with a sun are bag which we weren’t given and also close our account for the daybed. He never told us which daybed so we set up at regular chairs until it occurred to me something didn’t quite feel worth the money we were spending so I asked someone. He looked up our info and gave us wristbands and towels. We made a spa reservation for a daybed, got to the spa and checked in to the line that wasn’t marked for a cabana and told them we were checking in for a daybed. This is the smallest queen Ive ever seen. His feet are hanging off of the bed and he has to sleep practically in the fetal position. I couldn’t change it because the hotel was full. I get an email three days before the trip and it’s a spa studio which they considered an upgrade and it’s a queen bed. I told her I wanted the same room as we had (corner suite) because my significant other is very tall and we needed a king bed. Nope! We supposedly received an discount but since they don’t email you confirmation I didn’t know what she requested. So I emailed management and told them we were coming back in May for the show reschedule. Finally, they have us a handicap room though that wasn’t requested so we had a shower instead of a tub which was the main feature of the room. First, we sat in valet for 40 minutes and almost missed our dinner reservation, then the check in person didn’t give us proper instructions on how to find our room so we wandered between floors for another 15 minutes after receiving misdirections from a service worker on the conference room floor. The show was postponed due to Trevor losing his voice but we decided to keep our reservations as a getaway. To recap we booked a weekend here because we had tickets for Trevor Noah and it’s over 2 hours from our home.

This was the trip that was supposed to make up for the horrible trip we had in December.

Embassy suites shuttle to pechanga casino